Privacy Policy

We collect information that you voluntarily provide when you request a quote, book a service, contact us, or interact with our advertising. This may include:

• Full name
• Phone number
• Email address
• Property/service address
• City and postal code
• The service you are requesting
• Quote and booking details
• Messages, notes, or special instructions you send us
• Information submitted through Facebook/Meta lead forms, Instagram lead forms, our website contact forms, quote forms, and booking forms

We may also collect technical information when you visit our website, such as your IP address, browser type, device information, and pages visited, to help us improve performance, security, and user experience.

We use the information we collect to:

• Provide lawn care and snow removal quotes
• Contact you regarding your quote request or service inquiry
• Schedule and provide the services you requested
• Send booking confirmations, service reminders, arrival updates, and completion notices
• Respond to your questions, feedback, or concerns
• Manage your customer account and service records
• Improve our services, website, and customer experience
• Comply with legal, accounting, insurance, and regulatory requirements

When you submit your information through a Facebook or Instagram lead form, Benny’s Lawn Care & Snow Removal receives only the information you voluntarily provide. We use that information to respond to your service or quote request and to communicate with you about our services.

Meta Platforms, Inc. and its affiliates may process your information separately according to their own privacy policies and terms. We encourage you to review Meta’s Privacy Policy for more information about how Meta collects, uses, and shares data through its advertising and lead-form products.

We only send promotional or marketing communications when permitted by applicable Canadian law, such as when you have provided your consent or when the law allows us to contact you without consent.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in the message or by contacting us directly. Please note that service-related messages—such as quote replies, booking confirmations, service updates, contract reminders, seasonal notices, and billing communications—are not marketing communications. They are necessary to fulfill your request or agreement and may be sent without additional consent.

Benny’s Lawn Care & Snow Removal does not sell or rent your personal information to third parties.

We may share information with trusted service providers only when reasonably necessary to operate our business, provide the services you requested, process communications, maintain and secure our website, process payments, or comply with legal obligations. These providers are only permitted to use your information for the specific purpose of performing services on our behalf and are expected to protect it in accordance with this policy and applicable law.

We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes access controls, encrypted data transmission, and secure storage practices.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. If you have any reason to believe your interaction with us is no longer secure, please contact us immediately.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, such as providing services, managing your account, and maintaining accurate business records. We may also retain information for longer periods when required by law, accounting, tax, insurance, or regulatory obligations.

When information is no longer needed, we take steps to securely delete, anonymize, or dispose of it.

You may contact us to request access to the personal information we hold about you, ask us to correct inaccurate information, or ask questions about how we handle your information. We will respond to reasonable requests in accordance with applicable law.

To make a request, please use the contact information at the end of this policy. We may need to verify your identity before processing your request.

Our website may use cookies and similar technologies to understand how visitors use our site, improve performance, measure the effectiveness of advertising, and provide a better experience. Analytics data is generally collected in an aggregated or anonymized form that does not identify you personally.

You can manage cookie preferences through your browser settings. If you choose to decline non-essential cookies, we will still respect your choice and limit analytics and advertising tracking accordingly.

Our website and advertising may use third-party services such as Meta/Facebook, Instagram, Google, website hosting providers, email providers, analytics services, mapping services, and payment processors. These providers may collect and process information according to their own privacy policies and terms.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies before submitting information through their platforms.

Benny’s Lawn Care & Snow Removal

Service area: Ottawa, Ontario and surrounding areas

Phone: 613-618-3590

Email: Send us a message through our contact form

We welcome your questions about this Privacy Policy or how we handle your information.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, advertising partners, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this policy periodically so you understand how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.